Refund policy

Our 60-day money back guarantee

If you are not happy with a BRO Beard product, tell us within 60 days of delivery and we will refund the purchase price.

You can open it and use it. Beard care takes a few weeks to show results, so we give you 60 days to decide. If it is not right for you, we refund you. No hard questions.

What is covered

The guarantee covers every BRO Beard product bought from our website, opened or unopened.

  • The 60 days start on the day your order is delivered.
  • The guarantee covers one of each product per customer. It is there so you can try a product, not to cover bulk orders.
  • For kits and bundles, the refund covers the whole kit. We do not part-refund single items from a kit.
  • You need your order number or the email address used at checkout.
  • We may decline claims that look like misuse of the guarantee, such as repeated claims across multiple orders.

These limits apply only to change-of-mind refunds under this guarantee. They do not limit your rights if a product is faulty (see below).

How to request a refund

  1. Email us at admin@brobeard.com.au within 60 days of delivery.
  2. Include your order number and the product you want refunded.
  3. Tell us briefly what did not work for you. This is optional and does not affect your refund, but it helps us improve.
  4. We will reply within 2 business days to confirm your refund.

You do not need to send the product back unless we ask you to. If we do ask, we will give you the return address and instructions.

How refunds are paid

Refunds go back to your original payment method. Once approved, we process the refund within 5 business days. Your bank or card provider may take a few more days to show it.

  • The refund covers the price you paid for the product.
  • Original shipping costs are not refunded for change-of-mind claims.
  • If we ask you to return a product under this guarantee, return postage is at your cost.
  • If a product is faulty, damaged or not what you ordered, we cover all shipping costs.

Amazon and eBay orders

If you bought BRO Beard through Amazon or eBay, start your return through that platform. Their systems hold your payment, so the refund has to be issued there.

If the platform's return window has closed and you are still inside our 60 days, email us with your order details and we will sort it out with you directly.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or wrong, email us with your order number and a photo. We will send a replacement or refund you in full, including shipping, at no cost to you.

This applies whether or not you are inside the 60-day guarantee period.

Your rights under Australian Consumer Law

Our 60-day guarantee is in addition to your rights under the Australian Consumer Law. It does not replace or limit them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.